Do I need to create an account before purchasing?
Yes, you do.
How to place an order?
1. Kindly add to cart any items that you would like to purchase. You can buy our products as guest without signing up or you may create an account first here
2. To checkout, kindly go to your cart by clicking the cart symbol (top right) and click Checkout.
3. No discount code is needed as our system will automatically deduct the price based on the combo that you have chose.
4. Fill in your shipping address.
5. At the bottom, click the Pay Now button. You will be directed to a payment gateway where you can choose your preferred online banking.
(Bank options are Maybank, CIMB, RHB, Public Bank, Hong Leong Bank, Affin, Alliance, AmBank, Bank Islam, Bank Muamalat, Bank Rakyat, BSN, HSBC, Kuwait Finance House, OCBC Bank, Standard Chartered, and UOB.)
6. If you do not have an online banking, you may choose a different Payment Method. Choose ' Paypal ' if you are outside of Malaysia and wish to use credit or debit card. You will be charged 4.4% + RM 2.00 for every transaction.
7. Or you may choose CDM (Cash Deposit Machine) if you wish to deposit cash into our bank account.
8. We will process your order after payment has been made. We usually take 1-2 business days to deliver your parcel. We will update you with the tracking number at your email as soon as possible.
When will my order be posted out?
We usually take 1-2 business days to post out parcels after payment has been made.
How long is the delivery time?
The delivery time may varies based on your location. It will take 1-5 business day(s) for your parcel to arrive (Malaysia) and 3-7 business days for outside of Malaysia. For international orders, there will be tax charges for orders above RM1200.
Where can I track my order?
An auto generated email of your tracking number will be sent to your registered email 1-2 business days after payment has been made.
Which courier will deliver my parcel?
Our main courier partners are Ninjavan (Malaysia), Janio (Singapore), Aramex (Brunei). You can change to a different courier at the checkout page.
How much is the shipping charge?
Prices start at: RM8 (West Malaysia Ninjavan), RM15 (East Malaysia Ninjavan), RM40+ (Singapore & Brunei)